Return Policy

Sellers.com.ng will only accept return of products within 7 days of delivery in all the following cases:

  • If item is not used or altered
  • Noticeable damage to the container or to the item
  • When sealed container of products is open
  • The container of the product is empty or some items, accessories are not found
  • If the product is defective on or before delivery,
  • When the product description is different from the one given by the manufacturer like different color, size, quantity, quality or physical appearance related issues

For products ranges such as power tools, electrical appliances that need to be tested in order to ascertain the working condition, after the period of 7 days, the following conditions must be satisfied:

  • Product must be in its original condition
  • We will accept only unused, unaltered, unsoiled products.
  • Brand packaging should be intact

Replacements will be made if product is still available on the website.

In order to return a product, you can request for a return of product by contacting us through our contact form and state the reasons or email us by providing the below details:

  1. SKU No of the product
  2. Product Names and specifications if any
  3. Images clearly demonstrating the damage, missing product or parts in the packet

When we receive your request, our Customer Care personnel will confirm the return request and inform you about the pickup process. Please ensure that product has not been used and in its original condition, including all labels, original packing and invoice being included with the product.

Payment and Pricing

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mis-priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

Please note that there are cases when an order cannot be processed for various reasons. Sellers.com.ng reserves the right to refuse or cancel any order for any reason at any given time. See our Terms and Conditions for full details. And if for any enquiries please contact us on info@sellers.com.ng. or you call the following customer  Service numbers  +2348088742083, +2349090302123